New Services

DESCO introduced decentralized divisional customer service center with each sales and distribution division. From this center any customer can get the following services:

  • New connection
  • Load extension or revision
  • Service or site relocation
  • Consumer name change or tariff change
  • Meter test, Change etc.
  • Bill correction
  • Disconnected consumers service reconnection
  • Any other commercial related service
  • Customer information, awareness activity etc.
  • Pre-paid meter service
  • DESCO's has introduced pre-paid meter in one part of the capital Dhaka city.The pre-paid metered consumer expresses their satisfaction with this service for many reasons.

  • E-Governance
  • DESCO has implemented e-governance in their office management activity which promotes prompt customer service. Customer can enjoy dynamic web based billing and collection (link page) related information through internet.

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