DESCO introduced decentralized divisional customer service center with each sales and distribution division. From this center any customer can get the following services:
- New connection
- Load extension or revision
- Service or site relocation
- Consumer name change or tariff change
- Meter test, Change etc.
- Bill correction
- Disconnected consumers service reconnection
- Any other commercial related service
- Customer information, awareness activity etc.
- Pre-paid meter service
DESCO's has introduced pre-paid meter in one part of the capital Dhaka city.The pre-paid metered consumer expresses their satisfaction with this service for many reasons.
DESCO has implemented e-governance in their office management activity which promotes prompt customer service. Customer can enjoy dynamic web based billing and collection (link page) related information through internet.